Emergency Services

Our Emergency Services are by your side in the event of a disaster or other unforeseen crisis. Our support line is available 24/7. Calls are answered by a live attendant for immediate dispatch, and a 2-hour on-site team response time is guaranteed.

The 24/7 emergency contact number is 1-888-638-5587

All work is completed in accordance with or exceeding the Institute of Inspection Cleaning and Restoration (IICRC) Clean Trust Certified® program standards.

Fire, Flood and Other Disaster

Kleenway offers a full-scope service after a fire, flood or other disaster, from initial clean up and structural drywall services to packing/storing of furniture. We’ve successfully completed remediation for damage from a small burst pipe to catastrophic fire/water damage in large multi-story tower buildings, hospitals and warehouses.

Our quick response and full dry cycle times eliminate secondary damage from mould development and support required insurance claims.

For floods, we guarantee:

  • Within 2h initial start for onsite with full team

  • Within 72h initial remediation work completed

  • 3 days maximum to fully dry any area (including large scale, multi-floor spaces)

Insurance Claim Support

With 3 decades of experience engaging with insurance companies regarding abatement, remediation and restoration projects, we offer the following:

  • Knowledge and experience with the process and verification required for insurance-compliant claims submissions, and reduced chances of disputes

  • Estimators trained to properly evaluate a project

  • Proper documentation that meets the insurers’ requirements

  • The Exactamate® Billing System, providing pre-deductible rate (e.g. for remediation projects that are less than $10k deductible and damage, or greater than $10k, would be directly submitted to the client’s insurance company), and facilitating claims submissions with the adjuster and insurer.

COMPLETE CUSTODIAL CARE

FACILITY MAINTENANCE PROGRAMS

ABATEMENT, REMEDIATION & RESTORATION

SPECIALTY PAINTED SURFACES

CONSULTING & ADVISORY SERVICES